Frequently Asked Questions

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General Questions

Q: What is MohkamElectronics.com?

A: MohkamElectronics.com is your reliable online destination for high-quality electronics, home appliances, and accessories—offered at competitive prices and backed by excellent customer service.

Q: Can I change or cancel my order after placing it?

A: Yes, you can change or cancel your order before it is shipped. Just contact our support team as soon as possible for assistance.

Q: Do I need an account to place an order?

A: No, you can place your order as a guest. However, creating an account allows you to track orders and unlock special offers and discounts.

Q: How do I track my order?

A: Once your order is dispatched, we’ll send you a tracking number via SMS or email so you can easily monitor its delivery status.

Shipping & Delivery

Q: How long does delivery take?

A: At MohkamElectronics.com, standard delivery takes 3–5 business days. Express delivery is also available in select areas for quicker service.

Q: Do you offer international shipping?

A: Currently, we only ship within Pakistan. International delivery is not available at this time.

Q: Is free shipping available?

A: Yes, we offer free shipping on orders over [insert amount]. Enjoy added savings every time you shop!

Q: Can I update my delivery address after ordering?

A: Yes, you can update your shipping address if your order hasn’t been dispatched yet. Please reach out to our customer support immediately.

Returns & Refunds

Q: Can I return an item?

A: Absolutely! MohkamElectronics.com has a 7-day return policy for eligible items. The product must be unused and in its original packaging.

Q: How do I request a refund?

A: Contact our support team with your order information, and we’ll guide you through the refund process based on our return policy.

Q: Are there items that cannot be returned?

A: Yes, certain items like personal care products, software, and perishable goods are non-returnable unless they arrive damaged or defective.

Q: When will I receive my refund?

A: Once your return is approved, your refund will typically be processed within 7–10 business days.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.