Refund and Returns Policy

Mohkam Electronics Refund and Returns Policy

At Mohkam Electronics, customer satisfaction is our top priority. We aim to provide high-quality products and exceptional service. However, if you are not entirely satisfied with your purchase, we’re here to help.

Return Eligibility

  • Returns are accepted within a specific timeframe from the original purchase date.

  • Items must be unused, in their original condition, and returned with all original packaging to be eligible.

  • A valid proof of purchase, such as the original receipt or order confirmation, is required for all return requests.

Return Period

  • Customers have 7 days from the date of purchase to request a return.

  • Returns requested after this period may not be accepted unless covered under warranty or consumer protection regulations.

  • Malfunctioning items must be reported and returned within 24 hours of purchase.

How to Initiate a Return

  • To begin the return process, please contact the Mohkam Electronics customer support team via our official website.

  • Our support team will provide step-by-step guidance and all necessary instructions for completing your return.

  • You may be asked to provide order details and the reason for the return.

Return Shipping Policy

  • For returns due to change of mind or non-defective reasons, the customer is responsible for return shipping charges.

  • We recommend using a trackable shipping method to ensure the safe return of your product.

  • If the return is due to a defective item or an error on the part of Mohkam Electronics, we will cover the return shipping costs.

Refund & Exchange Options

  • Once we receive and inspect the returned product, you’ll be notified regarding the approval or denial of the refund.

  • If approved, the refund will be issued through the original payment method.

  • Alternatively, customers may choose store credit or exchange the item for another product of equal value.

Refund Processing Time

  • Refunds are typically processed within 10 business days after receiving the returned product, depending on the payment provider and bank processing times.

Non-Returnable Items

  • Items that are damaged, used, or not returned in their original condition and packaging may not be eligible for a refund.

  • Certain products may be marked as non-returnable at the time of purchase and are excluded from this policy.

For any questions, feel free to contact us:
📞 Customer Support: +92 300 8063767
🕒 Business Hours: Monday to Saturday – 11:00 AM to 8:00 PM
🌐 mohkamelectronics.com