Warranty Policy

Mohkam Electronics Warranty Policy

At Mohkam Electronics, we stand behind the quality of our home appliances and electronics. That’s why we offer a warranty plan that helps cover the repair or replacement of major household electronics and appliances in case of malfunction or manufacturing defects.

Warranty Coverage

At Mohkam Electronics, we offer warranty coverage on eligible home electronics and appliances purchased through our store. This warranty is designed to protect you against manufacturing defects and functional issues that may occur during normal use.

The length and scope of warranty coverage may vary depending on the product type and the manufacturer’s terms.

Warranty Period

The warranty duration is determined by the original manufacturer and may differ from product to product. The warranty period starts from the date of purchase, as noted on your original invoice or receipt.

How to Claim Warranty

To initiate a warranty claim:

  1. Provide the original purchase receipt as proof of purchase.
  2. Contact our support team or visit our physical store to report the issue.
  3. Our team will assist you with the warranty validation process and guide you through the necessary steps.

What’s Not Covered

Our warranty does not cover:

  • Damage due to misuse, mishandling, accidental drops, or improper installation.
  • Faults resulting from unauthorized repairs or modifications.
  • Consumable items like filters, batteries, and bulbs (unless otherwise stated by the manufacturer).

Repair, Replacement, or Refund

If your warranty claim is valid:

  • We’ll aim to repair the product, replace it with the same or a similar model, or issue a refund, depending on the nature of the issue and product availability.
  • The final decision will be made by our service team after proper assessment.

Important Limitations

  • This warranty is only valid for the original buyer and is non-transferable.
  • The warranty is applicable only within Pakistan, where Mohkam Electronics operates.

Your Responsibilities

To ensure your warranty remains valid:

  • Follow the product’s installation and usage instructions as provided by the manufacturer.
  • Report issues accurately and cooperate with our support team during the claim process.

Manufacturer’s Warranty

Many of our appliances also include a manufacturer’s warranty in addition to ours. We recommend checking the product manual or packaging for manufacturer-specific terms, conditions, and procedures.

For any questions, feel free to contact us:
📞 Customer Support: +92 300 8063767
🕒 Business Hours: Monday to Saturday – 11:00 AM to 8:00 PM
🌐 mohkamelectronics.com